Keeping People Connected and Collaborating
Unified Communications & Collaboration (UC&C) and Unified Communications as a Service (UCaaS) technology needs to be available and reliable from anywhere at any time to support your business or organization as you engage with customers, prospects, partners, vendors, and employees. Remote observability is needed to give IT teams packet-level insight into performance and user experience quality at remote sites relying on high-quality UC&C and UCaaS technologies. Seamless collaboration is critical to customer satisfaction and employee productivity.
Thriving with UC&C means IT Professionals need a complete vendor-agnostic holistic view and robust application performance management capabilities to mitigate risk and keep UC&C and UCaaS applications, platforms and services available and running smoothly.
Optimizing UCaaS Technology in the Modern Enterprise
Crafted by NETSCOUT experts for UCaaS and unified communications professionals, this new eBook is your go-to guide for enhancing your observability strategy. Discover four simple, actionable steps you can take today to significantly boost performance across your UCaaS platforms and IT environments. Whether you're managing complex deployments or optimizing existing systems, this eBook will help.
UCaaS and Today’s Enterprise: The True Cost of Outages and Help Desk Support
Our research shows most enterprises now support at least six or more UCaaS tools and applications. Additionally, 71% say their company increased the number of UCaaS tools over the past year, and the more existing tools a company has, the more likely they are to report adding new ones. So, what types of features are enterprises looking for these days?
Remote Observability to Power the Modern Workforce
The modern workforce is powered by UC&C and UCaaS solutions, with continued investment in video and web conferencing, VoIP technology, and multi-vendor applications hosted on complex infrastructures. To support global collaboration from headquarters, remote offices, third parties, and more, enterprises and government agencies must monitor the performance of this technology to consistently deliver high-quality user experiences at each essential business edge.
NETSCOUT’s rich history of scalable Deep Packet Inspection, Smart Data technology and Unified Communications expertise enables us to provide innovative technology, best practices, and continued support to monitor and ensure availability and high performance of complex UC&C and UCaaS environments. Whether at remote sites, in colocations, on-premises, or in public/private cloud environments, NETSCOUT’s holistic vendor-agnostic approach to performance management provides the comprehensive observability organizations need to reduce mean time to restore (MTTR) and protect UC&C and UCaaS technology.
Benefits of UC&C Visibility
Save Money
Prevent costly service repairs, delayed revenue, and time lost trying to identify and resolve performance problems.
Reduce Risk
Avoid reputation and customer retention problems caused by poor quality, statutory violations, and impaired critical services that lead to brand damage.
Optimize Experience
Prevent breakdown in communication and information flows that result in lost productivity and increased user frustration.
Assure Quality
NETSCOUT Research reveals that 87% of surveyed executives are concerned about disruptions hindering productivity.
Performance Management and Remote Observability for
UC&C and UCaaS
Seamless UCaaS Connectivity
Ensure optimal UCaaS performance and high-quality user experiences at essential business edges to keep employees productive and maintain business continuity.
Reliable Video and Web Conferencing
Smart Data and packet-level performance monitoring ensure high-quality user experiences in UCaaS and UC&C video and web conferencing platforms.
Available Contact Centers
Keep agents and customers connected and communicating swiftly without interruption using end-through-end visibility to eliminate UC&C blind spots in contact centers.
NETSCOUT Observability Cuts Bank’s Troubleshooting from 2 Weeks to 15 Minutes
nGenius Solutions Quickly Restore Performance of Service Enablers, UC&C, and Contact Centers