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Home > Products > Sniffer Portable Analyzer > Sniffer Global Analyzer > Frequently Asked Questions
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Sniffer® Global Analyzer - Frequently Asked Questions
What release of Sniffer® Global is required to support Integration with the Cisco® Mobility Services Engine (MSE) and when will it be available?
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Sniffer Global release 3.1 is required to support Cisco MSE integration. Availability is planned for July 2009. If you have Sniffer Global Analyzer and under maintenance today, you will receive a simple upgrade at no cost.
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| What are the user license options for Sniffer Global Analyzer? |
Sniffer Global Analyzer is available in an enterprise license which allows unlimited users. This version supports true global deployments with users being able to be located anywhere. A 10-user license version is also available. The 10 User license will support the software to be installed on up to 10 laptop devices. The 10-user license is not a “simultaneous use” license; it is based upon the number of installed copies.
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| Does Sniffer Portable Professional integrate to the Cisco MSE? |
No. Sniffer Portable Professional is based upon the same base technology as Sniffer Global Analyzer, supporting both wired and wireless networks. This version is designed to be a single-user, single device solution and does not connect to the Sniffer Global Analyzer Server. So although it offers virtually all of the same capabilities as Sniffer Global Analyzer, it does not offer MSE integration, centralized upgrades or policy-based user security or use reporting. The Sniffer Portable Professional version will be available in Q3 2009.
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| Which models of the Cisco MSE will support location-based integration with Sniffer Global Analyzer? |
Sniffer Global Analyzer is integrated with the Cisco 3300 Series Mobility Service Engine.
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| What are the minimum software release requirements on the Cisco Unified wireless equipment for the integration with Sniffer Global Analyzer? |
The table below list the minimum software release needed for the Sniffer Global Analyzer integrated solution.
| System |
Minimum Software Release |
| Release 5.1 |
Release 5.2 |
| Cisco Mobility Services Engine (3300 Series) |
Release 5.1.30.0 |
Release 5.1.35.0 |
Release 5.2.91.0
greater) |
| Cisco Wireless LAN Controller |
Release 4.2.130 (or greater) or 5.1.151.0 (or greater) |
Release 4.2.130 (or greater) or 5.1.163.0 (or greater) |
Release 5.2.157.0 (or greater), Release 5.1.151.0 (or greater)
or Release 4.2.130 (or greater)
Note: Release 5.0.x does not support MSE, CAS |
| Cisco Wireless Control Systems (WCS) |
Release 5.1.64.0 (or greater) |
Release 5.1.65.4 (or greater) |
Release 5.2.110.0
greater) |
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| Where can I purchase the Sniffer Global Analyzer product? |
Netscout has an extensive global reseller community as well as a large global account team presence. Given the wide deployment of NetScout products, many NetScout resellers are also Cisco resellers. You can contact NetScout directly to get connected with a local reseller, or you can contact your Cisco reseller for more information. In addition, Sniffer Global Analyzer will be available through most Cisco resellers.
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| How does Sniffer Global Analyzer connect to the MSE and to the wireless network? |
Sniffer Global Analyzer is comprised of two components – The Sniffer Global Analyzer Administrative server, and the laptop client analyzer application. The Administrative server is responsible for user authentication and policy enforcement, user reporting and providing software updates to the clients. The Server is also providing the integration with the Cisco MSE. So the client application would send a request for location information to the Sniffer Global Analyzer Administrative server, the server would authenticate the user and send a location query to the MSE. When the MSE returns the location data back to the Sniffer Global Analyzer Administrative server, it would then pass the location information to the requesting client application. The client application will have a connection to the Sniffer Global Analyzer Server – that connection can be wired or wireless. Network analysis (either wired or Wireless) connections are achieved through a second network connection on the laptop. This second connection can also be wired or wireless.
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| Does the Sniffer Global Analyzer and MSE need to be co-located? |
No. The Sniffer Global Analyzer administrative server and the Cisco MSE are not required to be in the same location. They can reside in two different sites (example, one in the San Jose office and the other in Boston office) and still communicate with each other over a WAN link. The same is true for the Sniffer Global Analyzer client application. Through the Sniffer Global Analyzer Server, the analyzer client can be in any wireless areas and acquire location context through the Sniffer Global Analyzer server – regardless of where the Sniffer Global Analyzer Server or MSE are located.
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| What are the hardware requirements from the Sniffer Global Analyzer product? |
Hardware requirements for the Sniffer Global Analyzer Administrative Server and the Sniffer Global Analyzer Client Application:
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- Sniffer Global Analyzer Administrative Server
- Intel or AMD processor, 1.0 GHz; single processor or 1.6 GHz dual core processor
- 1GB RAM or higher
- 1GB SATA HDD or higher
- CD/DVD ROM drive
- 1024x800 VGA monitor
- Ethernet 10/100/1000 NIC
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- Sniffer Global Analyzer Client Application
- Intel or AMD processor, 1.0GHz or higher, dual core processor
- 512MB RAM or higher, recommend
- 1GB 200MB free disk space or more
- CD/DVD ROM drive
- 1024x800 VGA monitor
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Please refer to the Sniffer Global Analyzer Data Sheet to find more information on systems requirements
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| Can Sniffer Global Analyzer troubleshoot 802.11n wireless networks? |
Yes, Sniffer Global Analyzer can troubleshoot 802.11a/b/g and .11n wireless networks. You can find more details in the Sniffer Global Analyzer Solution Brief or Sniffer Global Analyzer data sheet.
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| Does the integrated solution support Cisco autonomous (Aironet) access points? |
No, Sniffer Global Analyzer is integrated with the Cisco Mobility
component of the Cisco Unified Wireless Solution
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| Where can I find more information on the Cisco and Netscout integrated solution? |
For Cisco related information, please go to www.cisco.com/go/mse or www.cisco.com/go/mobility
For NetScout Related Information, please go to www.netscout.com/ciscowireless/
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| Can Sniffer Global Analyzer decode Cisco LWAPP protocols? |
Yes, decode support for LWAPP is available in the latest decode pack, pack 9 available on the Netscout support site You can learn more about LWAPP from the Cisco white paper entitled Understanding the Lightweight Access Point Protocol (LWAPP)
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| What types of connections are supported by Sniffer Global Analyzer? |
Sniffer Global Analyzer supports the following wireless and wireless connections:
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- Wired: 10/100/1000 Ethernet
- Wireless: 802.11a/b/g/n
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| Where can I find more information on the Sniffer Global Analyzer product? |
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Email: 
