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Field Service Troubleshooting
Field Service Troubleshooting
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Field support technicians are dispatched at minute’s notice to remote locations or temporary worksites to deploy and troubleshoot new technologies and applications, manage and validate infrastructure changes, and resolve network and application performance issues. NetScout provides comprehensive, on-demand monitoring, packet capture and troubleshooting tools for wired and wireless network segments that enable field technicians to rapidly respond and resolve network and application issues that they encounter in the field.

The Sniffer® Portable Analyzer family provides plug-and-play protocol analysis for wired and wireless networks. A single, unified solution that performs on-demand monitoring, packet capture and troubleshooting, the Sniffer Portable Analyzer family is the ideal tool for rapid response to network and application field issues.

Both the single-user Sniffer Portable Professional Analyzer and the enterprise-class, multi-user Sniffer Global portable analyzers can be used to:

  • Rapidly identify network and application performance issues over wired and wireless networks
  • Deploy and troubleshoot new technologies, applications or services—in production and prior to roll-out
  • Manage and validate infrastructure changes
  • Analyze and validate security threats on wired and wireless network links as well as the wireless control infrastructure
  • Locate mobile wireless devices on a physical map, using integrated Cisco® Mobility Services Engine data 

Field support technicians are dispatched at minute’s notice to remote locations or temporary worksites to deploy and troubleshoot new technologies and applications, manage and validate infrastructure changes, and resolve network and application performance issues. NetScout provides comprehensive, on-demand monitoring, packet capture and troubleshooting tools for wired and wireless network segments that enable field technicians to rapidly respond and resolve network and application issues that they encounter in the field.

The Sniffer® Portable Analyzer family provides plug-and-play protocol analysis for wired and wireless networks. A single, unified solution that performs on-demand monitoring, packet capture and troubleshooting, the Sniffer Portable Analyzer family is the ideal tool for rapid response to network and application field issues.

Both the single-user Sniffer Portable Professional Analyzer and the enterprise-class, multi-user Sniffer Global portable analyzers can be used to:

  • Rapidly identify network and application performance issues over wired and wireless networks
  • Deploy and troubleshoot new technologies, applications or services—in production and prior to roll-out
  • Manage and validate infrastructure changes
  • Analyze and validate security threats on wired and wireless network links as well as the wireless control infrastructure
  • Locate mobile wireless devices on a physical map, using integrated Cisco® Mobility Services Engine data 

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