Underperforming Unified Communications (UC) deployments lead to erosion in savings and productivity due to increased management costs and dissatisfied users. The nGenius Service Assurance Solution from NetScout simplifies UC service delivery management by providing real-time visibility into end-to-end service performance for voice and video sessions which enable powerful analysis and troubleshooting procedures for both proactive and reactive service management tasks.

The nGenius solution is ideal for ensuring successful UC deployments for enterprises and call centers, as well as ongoing UC service management. It supports multi-vendor and multi-location UC deployments for a broad complement of vendors including Avaya, Cisco, Microsoft Lync, IBM Sametime and many others. Specific IP telephony and video technologies supported include:

• Voice over IP (VoIP)
• Internet Telephony
• Desktop Video
• Video Conferencing
• Telepresence

NetScout enables the IT organization to achieve peak operating efficiencies, protect the user experience, deliver consistent and reliable service levels by predicting and preventing performance issues, and simplify the management of complex, high-performance environments.