nGenius OSS Solutions for Service Provider Networks
  The future of communications is converging upon IP-based services. NetScout Systems is a long-established leader in IP performance management solutions for the world’s largest private networks and offers the nGenius Performance Management System as an OSS (Operational Support Systems) Solution for customer, network, and service assurance and visibility into IP service environments. NetScout’s products leverage deep packet inspection technology to deliver real-time operational intelligence spanning from high level KPIs (Key Performance Indicators) all the way down to actual packets, enabling providers to reduce MTTR and enhance network and service assurance with advanced, customer/service-aware performance monitoring.
Solutions for Mobile Operators
Mobile operators moving to 3G and beyond face significant operational challenges:
- Managing new infrastructure technologies, such as MPLS in the core
- Understanding data services quality and growth, so customer experience can be protected and churn kept to a minimum
- Tracking and optimizing service quality for high value business customers
- Troubleshooting and isolating data service degradations
The nGenius Performance Management System can provide the KPI-to-Flow-to-Packet details necessary for effective network, customer, and service assurance.
Solutions for Wireline Operators
The introduction of next generation converged IP services by fixed plant operators creates a new set of challenges:
- Managing newly deployed core and edge technologies, such as Ethernet and MPLS, as evolutionary steps towards IMS architectures.
- Monitoring the impact new and bundled services have on the infrastructure
- Tracking high value “VIP” customer activity and quality of experience
- Assuring availability and responsiveness of IP-based content delivery
- Troubleshooting and isolating degradations in a connectionless environment
The nGenius Performance Management System collects and analyzes network and application/service performance information to provide the KPI-to-Flow-to-Packet details necessary to minimize MTTR and plan for growth based on precise traffic data.
Solutions for Cable Operators
Delivery assurance for the new kinds of services cable operators are launching today is one of their biggest challenges. IP-based traffic across high speed networks is new and complicated. When these networks fail, the impact on revenue, public reputation and customer loyalty can be substantial. As high-value, revenue impacting services are introduced and used, cable operators need to adopt network-wide, IP-centric, packet flow-based proactive performance assurance capabilities. The requirements are complex and include:
The ability to go beyond simply storing monitoring and analyzing statistics on performance. Cable operators need the ability spot trends in both service use and overall traffic volume for proactively identifying poor performance in parts of the network, particular services or for capacity planning
Provide early warning analysis to uncover real-time, key performance indicators (KPIs) with contextual drill downs into historical network and service performance flow trends that leverage a flexible and collaborative workflow from which to manage the service delivery environment
Finally, the ability to not only capture and store packets, but to efficiently utilize them. Packets need to be indexed effectively and then accessed using advanced data mining tools. Given the combination of traffic volumes and multi-terabyte stores of packets in cable operator networks makes solving complex performance issues daunting.
NetScout’s nGenius and Sniffer solutions collect and analyze network and application/service performance information to provide the KPI-to-Flow-to-Packet details necessary to deliver a collaborative, predictive and proactive services delivery assurance system for cable operators.:
Solutions for OA&M Networks
Service providers of all types depend on their internal OA&M networks to run their core business, and need performance management to meet the following goals:
Detailed monitoring of all transactions, data flows, and conversations for accurate capacity planning and quick and reliable troubleshooting
Packet-level depth for detailed analysis of interoperability issues
Tracking OA&M traffic and activity as part of a shared service delivery backbone. The nGenius Performance Management System is the technology leader for scalable and effective monitoring and management of mission-critical traffic. Collect and analyze the KPI-to-Flow-to-Packet data necessary to protect the integrity of these essential operational assets.
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