How to Improve Your UC&C and UCaaS Performance Monitoring Strategy

With a myriad of collaboration tools in use, a multitude of dispersed remote sites to support, and a dynamic global infrastructure to maintain, it is more challenging than ever for leading organizations to effectively monitor the performance of unified communications as a service (UCaaS) and unified communications and collaboration (UC&C) services. Rapid adoption and digital transformation initiatives may unexpectedly create visibility gaps that can negatively impact digital user experience quality, employee productivity, and a company’s overall bottom line. Ensuring the reliability, security, and optimal performance of these platforms is paramount.

NETSCOUT’s new ebook, “UC&C and UCaaS Performance Monitoring Essentials,” addresses those challenges and more, providing strategies companies can use to improve the performance and reliability of their unified communications services.

From well-established UC&C VoIP systems to the dynamic UCaaS cloud-based tools of today, these services have revolutionized how businesses interact internally and externally. However, continuously monitoring the performance of multiple UC&C and UCaaS technologies has become increasingly more difficult for IT leaders and their teams.

Pinpointing the true root cause of slowdowns, degradations, and outages is often significantly challenging and time-consuming. In fact, our recent NETSCOUT survey revealed that 67 percent of organizations surveyed were using their UC&C vendor’s tools rather than independent packet-based monitoring solutions. Furthermore, only half of the respondents were satisfied with the tools they were currently using. We frequently hear that IT teams are often bogged down by hours of troubleshooting, finger-pointing, and multivendor confusion when attempting to track down the source of their UC&C and UCaaS performance issues.

Harness Your Packet Power

Over the years, NETSCOUT solutions have been trusted to monitor unified communications performance management worldwide. Our nGenius Enterprise Performance Management solutions harness the power of the packet to streamline troubleshooting processes and dramatically reduce mean time to repair (MTTR) for UC&C and UCaaS performance issues. With deep packet inspection at scale, organizations can manage the complexity of UC&C and UCaaS performance by:

• Continuously monitoring voice and video quality, especially in customer-facing interactions
• Proactively detecting issues that other network and application performance monitoring solutions may miss
• Providing early warning alerts to IT teams at the onset of UC&C and UCaaS performance issues
• Reducing mean time to knowledge (MTTK) by effectively troubleshooting slowdowns and degradations via real-time packet-level insights
• Swiftly triaging, isolating, and resolving issues that affect business-critical applications

Take a deeper dive into NETSCOUT’s findings and uncover new ways to address visibility challenges: Download our “UC&C and UCaaS Performance Monitoring Essentials” ebook.