Healthcare IT Solutions
Optimize productivity, enhance the patient care experience, and improve bottom-line.
Cyber Resilience & Recovery
Stand up to attacks and recover from them quickly and effectively.
Protecting the Digital Front Door
Foster a positive patient experience from the first interaction.
Efficient, Quality Patient Care
Ensure providers have key information when they need it to improve patient experience.
IT's Critical Role in Transforming Patient Care Through Innovation
Delivering the best care and patient experience is the number one priority for healthcare organizations. Achieving cyber resiliency and driving revenue growth are a close second. To achieve these critically important missions, the industry has embraced digital transformation, implementing a wide range of technologies that are dramatically improving the quality of care, improving cybersecurity and opening the door to new revenue opportunities. The backbone of much of today’s healthcare innovation is health information technology, which relies on networks and applications to connect systems to providers, facilities, insurers and patients. Because of the life-savings nature of the healthcare industry, these modern networks and applications depend on the flawless performance and uninterrupted availability of the infrastructure that supports them.
IT departments have the vitally important responsibility of keeping healthcare technology systems operating at peak performance to ensure providers have access to the tools they need when they need them – and, as a result, patients are able to receive the best quality care. Any disruptions in performance or availability of patient information, appointment scheduling, telemedicine sessions, imaging services or accounting will have patient care-impacting implications – delaying treatment and compromising the bottom-line. The ongoing evolution of today’s healthcare systems are revolutionizing patient care. From Electronic Medical Records (EMR) and Electronic Health Records (EHR), Digital Imaging and Communications in Medicine (DICOM), telemedicine and telehealth, to E-Prescription platforms, these tools and more are increasingly relied upon to deliver the highest quality care. Each of these solutions introduce challenging new borders that IT must deal with to be certain healthcare application performance is high and problems are resolved quickly.
As an integrated health system organization we use NETSCOUT to improve customer experience and achieved an ROI within 3 to 6 months.
- IT Architect at Fortune 500 Health Care Company
Elevating Healthcare IT Solutions with NETSCOUT's Holistic Approach
NETSCOUT is uniquely capable of helping healthcare IT organizations with key initiatives: efficient patient care, cyber resilience, and the digital front door. Our comprehensive observability, using both packet-based network and application monitoring and synthetic testing capabilities, provide scalable network insights across private, public, and multi-cloud environments. NETSCOUT ensures the performance of clinical applications throughout the service delivery environment, cutting through the multivendor complexity of sprawling, distributed, multicloud infrastructures.
We offer a holistic, end-through-end approach to monitoring, providing unmatched, pervasive network visibility that pinpoints performance issues or service interruptions, allowing IT teams to proactively problem solve - whether internally or within a vendor’s environment. NETSCOUT’s Visibility Without Borders platform empowers IT to reduce Mean-Time-To-Repair (MTTR). The insights delivered by NETSCOUT, enables healthcare organizations to optimize productivity, improve the patient care experience, and improve the bottom-line.
Solutions
Performance
Our solutions enable IT to ensure safe, secure access and availability to critical healthcare applications and services, managing quality performance across SD-WAN links, crucial internet circuits, VPN gateways, and hybrid cloud.
Cybersecurity
NETSCOUT supports cyber resiliency efforts through network visibility, cyberattack protection, and network and application monitoring.
Availability
NETSCOUT Arbor Edge Defense (AED) is uniquely positioned on the network edge (i.e., between the internet router and the firewall) to provide an inline, always-on, first and last line of defense.
AIOps
Strengthen healthcare IT processes and turn observability into action at scale. Optimized AI/ML empowers healthcare organizations to elevate business outcomes and strengthen security.
Key Benefits
IT Resiliency and Cyber Attack Recovery
Major attacks on vital healthcare industry infrastructure have highlighted the clear and present danger of cyberattacks. One thing is apparent - hospitals and healthcare networks have become prime targets - especially targets of ransomware and DDoS attacks. In both cases, the attacker’s objective is financial gain via extortion or selling confidential data. Ignoring these threats can be costly to the healthcare organization or life-threatening to their patients. Healthcare data currently sells for $250 per record on the dark web, as contrasted to bank card data, which fetches as little as $5.40. Ignoring this threat can be costly.
Healthcare organizations need to be able to detect, remediate, and be resilient after a successful cyber-attack. They need a short Mean-Time-to-Knowledge (MTTK) about what happened, what parts of their network or services were affected, and whether the attackers are still in their network. NETSCOUT’s Omnis Network Security solution, built on the Visibility Without Borders platform, provides the pervasive visibility, real-time detection, and threat-hunting capabilities healthcare organizations need to stop attackers before data exfiltration or encryption. NETSCOUT’s Arbor DDoS attack protection solution automatically detects and stops DDoS attacks that threaten the availability of a healthcare organization’s network and critical services.
Protecting the Digital Front Door
NETSCOUT empowers IT to protect the digital front door by monitoring and troubleshooting user experience issues. Providing borderless visibility across various systems and applications ensures that IT can deliver a high-quality user experience as patients move through the entire journey toward their appointments. It also means healthcare organizations will have better insights into which applications are holding back revenue generation due to performance issues.
Thanks to borderless visibility and unmatched scalability, NETSCOUT allows healthcare leaders to improve user experience across various systems and applications involved in the digital front door. NETSCOUT solutions provide insights into which applications are holding back revenue generation and user experience due to performance degradations.
Efficient, Quality Patient Care
The healthcare industry today generates 30% of the world’s data, and that percentage is rapidly rising. Healthcare IT teams often manage over 1,000 applications and work with 15 or more networking vendors to maintain the multitude of applications, backup solutions, acquired networks, and partner portals necessary for hospital operations. When those applications degrade, providers cannot access key information, such as imaging or medical records, creating a life or death scenario. NETSCOUT's holistic solution is critical for supporting key applications, such as telehealth services, electronic health records (EHRs), and other digital health tools that support reliable patient care and efficient operations.
Ensuring applications perform at their best and receive adequate bandwidth to stream data effectively empowers healthcare leaders to provide optimal patient care. This helps ensure the vast amounts of data created by healthcare applications can flow properly between one another, enabling providers to have on-demand access to necessary patient information when it is needed. Whether a provider is using EHR, telehealth services, or another digital health tool, reliable patient care in this hyper-competitive industry is a must.
Observability for Performance and Availability in Healthcare Networks
In an industry like healthcare, where scheduling downtime for network upgrades and enhancements is a challenge, unplanned slowdowns and outages can be crippling. This informative 20-minute talk highlights strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they occur.
Gather the team and join us to learn how observability with NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging both packet-level details and synthetic business transaction testing, helps address complex, multi-vendor, hybrid-cloud environments managed by healthcare IT professionals.