Utility IT and OT Solutions
Get the visibility you need to support your grid modernization.
Real-time IT & OT Insights
Improve safety, reliability and security while protecting grid investments.
Support Renewables at Scale
See your grid from end to end while integrating clean energy sources.
A Clear Path to Private 5G / LTE
Leverage decades of expertise with the world’s largest service providers.
Root-Cause Visibility That Pinpoints Latencies or Outages Across Your Grid
Utilities are faced with competing priorities. On one hand, they are being called on to support massive deployments of distributed renewable energy resources, meet rising power demand from customers and IoT devices, and implement digital grid management tools such as ADMS, DERMS, and AMI 2.0 technology. On the other hand, they must decide whether to upgrade communications performance to the edge of their networks through private LTE and 5G initiatives to take advantage of new digital tools and support SCADA protocols like GOOSE and DNP3. Yet, putting the OT infrastructure online also broadens the attack surface for cybersecurity exploits.
It can be too easy for utilities to assume that their current levels of network visibility will support their grid modernization efforts. IT networks and staff are often siloed from their colleagues in OT networks. Blind spots or coverage gaps in legacy infrastructure can lead to outages and sub-par response time to wildfires and other potential catastrophes. Stretched network staff have little time to innovate or collaborate to correlate data and uncover insights and even less experience running their own LTE or 5G operations. All these pressures put reliability and safety at risk when the implications for falling behind in either area have never been more significant. The reality of running a utility today calls for a comprehensive approach to digital transformation that saves time and money and ensures safety and reliability for customers and employees.
50-79% Reduction in MTTR with End-Through-End Visibility.
“NETSCOUT is the real deal, helping simplify troubleshooting of complex applications for me and my team. Their best-of-breed service assurance platform improves the visibility we need in the network infrastructure and allows us to do protocol analysis, monitor remote site performance, and effectively troubleshoot mission-critical applications.”
- Network Engineer, Large Enterprise Energy & Utilities Company
Get to the Root Cause Faster. Predict Outages Better. And Operate More Safely and Cost-Effectively.
NETSCOUT is uniquely capable of helping utilities of all sizes meet their business priorities: Modernizing the grid to stay competitive. Accommodating clean energy sources with end-to-end visibility. Putting the right plan in place to securely implement private LTE or 5G to improve communications and performance. Staying compliant to avoid fines and penalties. Driving automation and AI into the grid to avoid disasters. And optimizing budgets to limit rate increases.
How? With comprehensive, packed-based observability solutions that:
- provide scalable network and security insights across IT and OT environments.
- ensure the performance of utility applications from generation through distribution, cutting through the multivendor complexity of sprawling, distributed infrastructures.
- support cyber resiliency efforts through network visibility, cyberattack protection, and network and application monitoring.
- automatically identify and neutralize all types of Distribution-Denial-of-Service (DDoS) attacks against utilities.
NETSCOUT’s holistic, end-to-end approach to monitoring provides unmatched, pervasive network visibility that pinpoints performance issues or service interruptions, allowing IT and OT teams to predict and prevent problems. NETSCOUT empowers network staff to reduce Mean Time to Repair (MTTR) while the insights we deliver help IT and OT teams to monitor remote sites on the grid and troubleshoot mission-critical applications so they always stay compliant.
Solutions
Observability
Our solutions enable IT and OT teams to ensure safe, secure access and availability of critical applications and services, such as AMI 2.0, DERMs, SCADA systems, OMS, VPN gateways, hybrid cloud, and more.
Cybersecurity
NETSCOUT supports cyber resiliency efforts through network visibility, cyberattack protection, and network and application monitoring.
Availability
NETSCOUT Arbor Edge Defense (AED) is uniquely positioned on the network edge (i.e., between the internet router and the firewall) to provide an inline, always-on, first and last line of defense.
AIOps
Strengthen utilities IT processes and turn observability into action, at scale. Optimize your current AI and observability platforms with curated data feeds that enhance business outcomes and strengthen security.
Key Benefits
Reveal Network Latencies Earlier + Respond Faster
There is no “Off” switch for utilities. When slowdowns or outages occur, you need to immediately pinpoint the root cause and resolve it. From every data packet in your network to the broadest view of global internet traffic, we reveal the signal in the noise so you can proactively detect application performance issues and isolate issues on systems to a specific domain or owner.
Extend Threat Protection to the Edge of Your Grid
As utilities move to private LTE and 5G and integrate OT directly into their network, their attack surface increases significantly. NETSCOUT solutions help you extend real-time traffic monitoring and threat detection into the core of your 5G or PLTE network. Our comprehensive visibility correlates users and control plane traffic for real-time identification of malicious traffic and associated mobile endpoints while extending the detection and threat management capabilities of our DDoS attack detection solution into the mobile network domain. Our expertise in working with the world’s largest wireless service providers means we can review your current network architecture and advise you on the best path forward based on your unique needs.
Assure Reliable Service and Maximize Grid Uptime
Utilities everywhere pursue grid modernization to deliver always-on, safe, reliable, and customer-centric energy services. Customer satisfaction, compliance, and revenue are threatened if these services become degraded or unavailable. With NETSCOUT, you can ensure the service performance and security of both your OT and IT networks.
Observability for Performance and Availability in Energy Networks
NETSCOUT solutions delivers benefits that include:
- Ability to maintain safety and compliance across your grid.
- Audit trails for NERC-CIP compliance to avoid costly penalties.
- Fast detection of issues related to latency in GOOSE messages and in-depth analytics to significantly reduce MTTR when issues occur.
- Monitoring off-the-shelf or custom applications found in your environment.