Manufacturer Accelerates Troubleshooting with Observability in Remote Factories
Credits Successful Collaboration between IT Staff and NETSCOUT VaaS Team
The value of the NETSCOUT VaaS support organization and the nGenius Enterprise Performance Management solution with the 690 series Remote ISNG monitoring the WAN edge of their factory was proven during this troubleshooting collaboration. The SRE responsible for this location recognized the importance of the nGenius solution’s unique ability to recognize and provide ongoing analysis of their custom manufacturing application, identify its service dependencies, and provide a view of the communications path throughout the manufacturer’s ecosystem using DPI. Collaboration was both accurate and efficient, and the ability to share the evidence from their troubleshooting efforts with the rest of IT accelerated the time to resolution.