NETSCOUT Pinpoints Source of Months-long Slowdown in Custom Payment Gateway App
International Bank Protects Digital Experience by Identifying Third Party as Source of Delays
With dozens of branches and over 100 ATMs to support, this bank depends on critical network and application performance to support the needs of their many clients. A customer new to NETSCOUT®, this bank provides essential financial services to consumers and businesses while simultaneously striving to deliver a seamless user experience. The reliability of their point of sale (POS) technology, electronic web services, contact center communications, and every custom application in between is crucial to provide this positive banking experience to their clients.
Operating in tandem with third party service providers, this bank plays a vital role in executing thousands of daily financial transactions. To assure network and application performance, the bank’s IT team needs comprehensive observability to manage and oversee their complex infrastructure from end to end – especially when collaborating with third parties. Using the nGenius Enterprise Performance Management solution, the bank’s IT team has improved troubleshooting efficiency to quickly identify the source of disruptions and assure performance throughout their environment.