State-Owned Bank Slashed MTTR from 2 Days to 3 Hours with NETSCOUT

NETSCOUT’s nGenius Enterprise Performance Management solution has been highly valuable to this bank, enabling them to slash troubleshooting times and assure reliable, high-quality user experiences for their customers. With a complex infrastructure comprised of data centers, remote sites, contact centers, third party vendors, and more, this bank’s IT team needs comprehensive visibility at each essential business edge to gather packet-level performance insights. The combined power of ISNG appliances and nGeniusONE has made drastic improvements to mean time to repair (MTTR) and streamlined the bank’s view of network and application performance into one holistic, vendor-agnostic solution. The power of the packet enabled this bank’s IT team to reduce their overall average troubleshooting time from two days to three hours – which had a tremendous impact on both revenue and reputation. NETSCOUT observability and Deep Packet Inspection (DPI) at scale have helped this organization succeed in their goal of continuously providing positive banking user experiences to their valued customers and, in turn, maintaining their trust.