U.S. City Relies on Packet-Based Monitoring To Eliminate Visibility Gaps and Ensure Digital Services

This tech-savvy U.S. city is considered a global innovation leader for providing a wide range of digitally advanced services to constituents and over 50 departments. Tens of millions of residents rely on the city’s vast municipal services network to make utility payments, request emergency services, access digitized public safety resources, and for many other purposes. The IT team realized that to prevent visibility gaps, aka blind spots, from negatively affecting their ongoing digital transformation initiatives, their entire IT architecture needed to become even more “proactive and packet-based” by extending NETSCOUT nGenius Enterprise Performance Management further beyond the core, across the cloud, and to expanding remote edges.