Medical Center Solves Radiology Slowdown Issue with Proactive Observability

The powerful collaboration between the medical center’s IT team and NETSCOUT VaaS experts operating the nGenius Enterprise Performance Management solution is assuring reliable performance for the entire hospital staff, including radiologists. Proactive observability with ISNG and vSTREAM appliances combined with the deep packet analysis for early warning of the degrading VPN service was immediately address by the VaaS team. With the healthcare’s IT team, VaaS, and the VPN vendor team already looking at the problem when the outage occurred, pinpointing the root cause of the problem was quick and efficient. This dramatically reduced the mean time to resolve (MTTR) this potentially devastating impact on radiologists reading images for patient diagnosis.