Observability and Performance Management for Media Quality
Expanded observability and analysis of UC&C and UCaaS in nGenius Enterprise Performance Management, particularly in the area of media analysis, advances efficiencies in IT organizations.
When issues such as degradation of network performance result in problems with gaps in voice conversation, one-way audio, and frozen video sessions, IT teams need solutions to quickly find root causes. Unlike narrowly focused point tools, the nGeniusONE® solution provides a holistic view of end-to-end communication for all converged IP-based services to help protect user experience.
nGeniusONE is uniquely capable of monitoring call quality by capturing performance metrics at strategic locations in the network to provide a comprehensive view and deeper insights into the root cause of service quality issues. Using proactive application and network analysis, service quality alerts, and state of the art continuous monitoring, UC&C and IT personnel can quickly resolve service quality issues before they become apparent to end users.