SAP Performance Issue Impacting Retail Store Revenue Solved with NETSCOUT Solutions
When outages affect remote site operations, IT teams need comprehensive visibility and deep packet inspection at scale to reduce mean time to repair and ensure customer satisfaction is unaffected.
Retailers rely on a multitude of business- critical applications to carry out daily operations in different areas: supply chain management, inventory control, warehouse management, e-commerce, web portals, enterprise resource planning (ERP), and customer relationship management (CRM), to name just a few. This complexity increases the value of a holistic, vendor- agnostic performance management solution to continuously monitor network and application performance and user experience from essential business edges. When outages or application slowdowns affect remote site operations – whether in distribution centers, kiosks, pop-up shops, or retail storefronts – IT teams need comprehensive visibility and deep packet inspection at scale to reduce mean time to repair (MTTR) and ensure customer satisfaction is unaffected.