Proactive Monitoring with NETSCOUT’s nGenius Solution Assures Quality Performance of Microsoft Teams
A recent survey commissioned by NETSCOUT® provided several insights into the importance of quality communications and performance with today’s UCaaS platforms.
Microsoft Teams (MS Teams) continues to be a leading unified communications as a service (UCaaS) application, and has seen substantial growth over the past few as it helped organizations overcome remote collaboration challenges created by the COVID-19 pandemic. Business continuity and corporate collaboration from remote offices continue to depend on quality performance of MS Teams as it has shaped the way employees conduct meetings and communicate with colleagues, customers, prospects, and partners. As the use of MS Teams has increased, so too have reports of performance and quality issues coming into IT help desks from employees.