NETSCOUT Visibility Helps Identify Circuit Failure at Colo Site Impacting Call Center Operators

Many enterprise IT organizations have added colocation data centers as one of their digital transformations in recent years. As they take advantage of cost savings, managed expansion, and closer access for their employees and users, these companies want the same quality performance and end user experience for the services hosted in the colos that they’ve had in their private data centers. Despite colo facilities being part of a company’s infrastructure environment, they haven’t always been included in the performance, security, and availability monitoring strategy. This Use Case provides a good example of the time saving, troubleshooting benefits that come to organizations that have overcome the visibility gap in their colo environments with NETSCOUT nGenius Enterprise Performance Management solutions.