Do You Know Exactly How Many Subscribers Are Impacted?

We can tell you. Cable/MSO and Fixed Line Network providers can decrease churn and increase customer satisfaction and longevity by using Smart Data to improve customer experience and service reliability. By isolating service faults to the 'last mile' of the cable edge with distributed access architecture (DAA) and fiber to the X (FTTx) network monitoring, providers can easily identify which service calls can be diagnosed and remedied remotely and those which need to have technicians onsite.  

Smart Data enables providers to move from a reactive customer care model to proactively address voice, video, and streaming issues with smart analytics, thanks to advanced fiber monitoring and management, that offer actionable insights. Smart Data lets you provide smart service.

Why Choose NETSCOUT ?

  • Deliver Gaming Speeds
  • Guarantee SLAs
  • Launch New FTTx and DAA Services with Confidence
  • Deliver Superior Customer Experience
  • Assure OTT Service for Remote Working
  • Adapt and Evolve the Network for the Future
Are Your Cable/Fixed/FTTX Customers Impacted by Outages?
Video

Are Your Cable/Fixed/FTTX Customers Impacted by Outages?

Do all your customers have service? And what is their service level? How do you know?
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The Cable Move to the Edge Brings Opportunity and Challenge
Video

The Cable Move to the Edge Brings Opportunity and Challenge

As cable/MSOs move to the edge with DAA to enable new services they face challenges with assuring and securing this new, disaggregated infrastructure. Jaimie Lenderman from Omdia interviews Dr. Vikram
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One Smart Question: Why It's Important for Cable, Fixed Line and MSO to Monitor DAA
Video

One Smart Question: Why It's Important for Cable, Fixed Line and MSO to Monitor DAA

Why It's Important for Cable, Fixed Line and MSO to Monitor DAA. Ensure best QoS for customers and ROI.
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One Smart Question: How To Protect Cable, Fixed Line & MSO Networks While Decreasing Customer Churn
Video

One Smart Question: How To Protect Cable, Fixed Line & MSO Networks While Decreasing Customer Churn

NETSCOUT's Alex Ivanov outlines how Cable, Fixed Line, and MSOs can Protect Their Networks While Decreasing Customer Churn.
Learn more

Benefits

Service Analytics

Immediately locate any degradations in quality of service (QoS).

Video Analytics

Use latency data to analyze OTT data and user experience.

Subscriber Experience

Know exactly how many subscribers are impacted.

Smart Outcomes

Pinpoint service issues and make quick and impactful decisions that reduce customer support costs with detailed fiber monitoring.

Focus Areas

High Speed Internet (HSI)

Emerging from the pandemic, remote/hybrid work arrangements are still the norm making HSI a critical service offering for webinars, web surfing, and OTT apps. Ensuring dependable service levels takes continuous visibility and fiber monitoring.

Reducing Truck Rolls

Rapidly pinpointing the source of service issues is critical to keeping services running smoothly as well as utilizing service technicians most efficiently and economically.

Service and Subscriber Availability

Your subscribers depend on service availability whether they work at home or in their business. Early warning of service loss helps to reduce downtime for: 

  • Voice
  • Video
  • High-speed Data
  • Mobile Service

ROI Assurance

Assure a confident and successful deployment of cloudified or disaggregated networks, and be sure they’re working as well as your legacy systems, with network monitoring.

Cable and Fixed Architecture

As networks evolve to meet higher bandwidth requirements, you must be able to measure subscriber experience. Use NETSCOUT Smart Data for visibility from the core, to the edge, and through the last mile.

FTTx Monitoring for Cable/MSO
Click to enlarge image

How Can NETSCOUT Help Cable, MSO, and Fixed Line Operators?

Headend/Data Center

  • HSI Performance
  • Voice, Video, Data Loss, and Errors
  • Link Congestion
  • Video Quality

Node/Gateway

  • Low Uplink BW
  • Low CPU and Memory
  • Fault Isolation: Network vs App
  • Signaling Errors in Multivendor DAA

Premises

  • CPE Availability
  • WiFi vs Wired
  • Uplink vs Downlink Latency
  • Active Testing

Key Issues and Monitoring Points for FTTx

Monitoring the FTTx infrastructure helps to assure the delivery of network performance and high quality customer experience to the “last mile”. This diagram presents the critical monitoring points for expected FTTx network issues.

nPoint and InfiniStream diagram

Latest Resources

Data Sheet
Exponentially Increasing Internet Use Creates Exponential Challenges
To meet their evolving client and customer demands, fixed line, cable, and MSOs are moving toward distributed access architecture (DAA).
Video
One Smart Question: How To Protect Cable, Fixed Line & MSO Networks While Decreasing Customer Churn
NETSCOUT's Alex Ivanov outlines how Cable, Fixed Line, and MSOs can Protect Their Networks While Decreasing Customer Churn.
Solution
Proactively Manage your Network with Visibility to OTT Applications
Accelerated trial, uptake and use of third-party OTT applications is driving complexity with unpredictable network behavior and congestion-causing bandwidth consumption putting...
Case Study
North American Cable Operator Assures Carrier WiFi Services
The nGeniusONE service assurance solution gave the cable operator visibility into the health and performance of their WiFi services.
View more resources

Know Exactly How Many Subscribers Are Impacted