Pharmaceutical digital transformation has been accelerating to capitalize on business service opportunities and transitions that were already in motion. In today’s high-profile, collaborative pharma industry, IT teams must balance new remote workforce challenges with an even-stronger commitment to deliver reliable, secure business services. Assuring efficiency and integrity of R&D, clinical trial, manufacturing, go-to-market, sales, supply chain, and regulatory compliance efforts benefits both customers and the business.
Netscout’s Visibility Without Borders provides the prescription to address these pharma business service challenges. With this approach, Netscout visualizes any network, data center, multi-cloud, SaaS, unified communications, or application environment to provide real-time intelligence required to support uninterrupted service delivery. Netscout’s smart data fuels nGeniusONE analytics used by leading pharma team to deliver high-quality services to subject matter experts wherever those resources work – whether in labs, on-premises facilities, or remote offices.
Netscout closes visibility gaps in the pharma business service delivery environment to clarify ownership of once-unclear troubleshooting and resolution activities.
NETSCOUT Solutions for Pharma
- Anywhere, anytime visibility into digital lab, content management, and custom pharma services, as well as cloud & virtual, collaboration, voice/video, and HL7 apps
- Unique, comprehensive analysis — combining passive and active monitoring to visualize end-user experience wherever/whenever pharma business services are being delivered
- Scalable network insights across private, public, and multi-cloud environments
- Performance management and cybersecurity for protecting invaluable R&D and IP
- Before, during, and after monitoring to assure successful Application Workload Migrations, Contact Center Service Migrations, Data Center Transformations, Remote Workforce Transitions
IT Improves Troubleshooting Times to Support Global Pharmaceutical Operations
NETSCOUT Eliminates Visibility Gaps in Remote Sites, Co‐los, and Data Centers. In just a matter of hours, this organization resolved an ongoing performance issue that persisted for 10 days.
Key Pharma Focal Areas
Pharma business infrastructures involve technically complex environments that must provide uninterrupted, secure service delivery in compliance with wide-ranging government and business standards.
Pharma Application Performance
nGeniusONE monitors digital applications deployed to streamline R&D, testing, clinical trial management, compliance, manufacturing, quality control, document & content management, and customer relations activities.
Unified Communications & Collaboration Business Services
nGeniusONE assures pharma collaboration/chat, voice, and video business service performance.
Pharma Network Performance Management
nGeniusONE provides visibility into multi-cloud, virtual, Co-lo, on-premises, and hybrid environments used by today’s pharma businesses.
Pharma Security & Availability
Protecting pharma business operations is critically important for an industry with complex regulatory requirements and security standards.
A Global 500 pharmaceuticals company improved service performance by a stellar 75-100% with NETSCOUT.
In a hybrid cloud environment, Netscout’s solution gives the entire IT organization the ability to rule out areas and focus on the true impact. We have increased our knowledge of service performance and end-user experience.
- Senior IT Architect at Global 500 Pharmaceuticals Company
Resources
Products in this Solution
The Netscout Visibility Without Borders approach for Pharma business leverages the following smart data and analytics solutions.
nGeniusONE Solution
nGeniusPULSE
InfiniStreamNG Appliance
