Ensure availability of network resources, applications, and security of customer data
Retailers must provide a seamless, personalized, and secure shopping experience for customers however they engage – in-store, online, or a hybrid online-ordering/in-store pick up model. Service must be consistent and prompt even when disruptions impact supply chains, shipping, and buyer behavior.
Delivery of the shopping experience relies on IT networks and applications. NETSCOUT solutions provide visibility across the network and to behind-the-scenes services, including supply chain management and inventory control, as well as customer-facing services, including E-commerce sites, Point of Sale (PoS) payment, and remote sites like contact centers.
NETSCOUT Solutions for Retail
- Visibility into What Matters Most – Retail applications like E-commerce, web portals, customer loyalty apps, Enterprise Resource Planning (ERP), warehouse management, PoS software, and distributed inventory management
- Assure Customer Experience – Rapid triage and faster Mean-Time-to-Repair for issues impacting voice, video, web and PoS
- Real-Time Monitoring – Applications in the Data Center, or Cloud, Multi-Cloud, Co-Lo, and Virtual environments
- Single Vendor – Solutions for passive, packet-based monitoring, active synthetic testing, and security
Retailer Pinpoints Performance Issue Impacting CRM App and Billion Dollar Membership Revenue
NETSCOUT’s DPI Reduces MTTR and Avoids Risk to Billion Dollar Member Revenue
A Fortune 500 retail company agrees that NETSCOUT solution powered by Adaptive Service Intelligence™ (ASI) technology offers end-through-end visibility of its hybrid cloud including service dependencies and interrelationships.
Netscout helps us solve challenges related to the complexity of managing digital services at scale and high speed of change.
- Network Engineer at Fortune 500 Retail Company
Key Retail Focal Areas
Retail Application Performance
Retailer organizations need very specific software, especially for use by their customers and in-store associates, such as PoS, payment software, as well as for on-line sales and contact center services.
Retail Network Management
nGeniusONE provides real-time visibility into multi-cloud, virtual, Co-Lo, on-premises, and hybrid environments, providing analysis and guided workflows.
Business Application Performance
Voice, video, email, business applications, and the infrastructure links between them, are critical to Retailers and require the visibility provided by the nGeniusONE platform.
Manufacturing Security and Availability
Retailer’s must protect customer data and corporate assets. NETSCOUT delivers intelligent, automated, hybrid DDoS protection.