Support the Passenger Journey with High-Quality Digital Experiences

Airports prioritize a positive digital experience as travelers navigate through each area of their vast environment. From arrivals to in-terminal activities to departure areas, network and application availability is essential to a smooth airport experience. Travelers depend on the airport network for a variety of things, including passing through TSA, connecting to Wi-Fi to work at their gates, dining at a favorite restaurant, purchasing headphones, or retrieving luggage at baggage claim.

IT teams need end-through-end observability into each essential business edge to continuously monitor the network and application performance throughout the airport. If IT staff is physically located in a different building than the location of a performance issue, this packet-level observability is critical to troubleshoot efficiently.

NETSCOUT solutions are helping airports achieve their most valued business objectives:

  • Delivering positive, high-quality passenger experiences
  • Increasing observability at each essential business edge
  • Operationalizing IT staff to improve troubleshooting efforts
  • Optimize employee productivity to ensure smooth operations
  • Maximize revenue by retaining valued customers and supporting retailers and businesses throughout the airport
Diagram of airport, including parking, security, and terminals

Airports are complex ecosystems with essential business edges throughout their infrastructure. NETSCOUT visibility helps IT teams assure performance and user experience quality. With the right instrumentation in place, troubleshooting is more efficient and airports can consistently deliver positive digital experiences for travelers.

View the infographic

Critical Areas for Airport Observability

Application Performance

NETSCOUT provides observability into the performance of applications used within an airport's unique ecosystem. Reliable Wi-Fi access for digital IoT, voice, and video technology make for a seamless digital traveler experience. Travelers rely on mobile apps throughout their airport journey - from flight status updates on gate display boards, to parking and retail experiences with credit card authorizations, to expedited customs declaration form submissions when they arrive at their destination airport.

Network Bandwidth

Observability is critical to capacity planning efforts to rightsize network bandwidth and prepare the infrastructure for cyclical demand during peak travel times. Assessing network performance is vital to the performance of technologies used throughout the airport - from ticketing and baggage drop, to retail vendors and restaurants, to immigration and parking areas.

Aviation Security and Availability

By adapting to the escalating intensity and complexity of cyber threats, your business can ensure uninterrupted access to critical services. This strategy involves the implementation of intelligent systems that identify and mitigate threats, thereby preventing potential disruptions before they impact the availability and performance of your vital network infrastructure. This proactive approach provides a comprehensive defense mechanism to safeguard your digital presence and operations.

Resources

Case Study
Airport IT Quickly Identifies Performance Issues Impacting Travelers
NETSCOUT Helps Pinpoint Source of Month-long Latency Issue Within Two Hours
Fact Sheet
Observability and Performance Monitoring in Airports
A performance disruption in an airport can have a tremendous domino effect. Reliable network and application performance is critical to ensure uptime throughout the airport at the...
Quick Look
Efficient Airport and Airline Operations With nGenius Performance Management
nGeniusONE provides end-through-end visibility and threat detection for airports and airlines.
Fact Sheet
Observability and Performance Management in Air Transportation
The NETSCOUT solution provides visibility into the performance of components necessary for service delivery across the entire airline/airport experience.

Get Visibility into What Matters Most

1-888-357-7667
Find More Resources