Assure Emergency Services

The Opportunity
The Details
The Results

Business Continuity

At NETSCOUT we view our customer relationships as long-term partnerships. We are here to help in this rapidly changing environment.

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The Opportunity

As COVID-19 cases ramp up, carrier service providers experience 911 system congestion issues.

“Ghost” calls and “looping” can increase wait times and exacerbate line congestion. Proactively addressing congestion ensures prioritization of first responder/government communications.
Support for GETS (710) phone numbers and pin codes
Prioritization of WPS IMSIs for wireless *272 dialing

The Details

With NETSCOUT® nGeniusONE®, ISNG, and TrueCall® RAN Analytics, carrier service providers leverage e911 dashboards and alarms to protect emergency services performance.

Monitor all system components for end-to-end health including feeds and Public-Safety Answering Points (PSAPs).
Audit configuration and validation steps.
Run baseline reports and ongoing alarms for fault and performance monitoring. Deliver meaningful first responder analytics for ongoing assessment of emergency
communications health.
Track performance of calls to GETS systems.
Validate prioritization of WPS IMSIs by region.