For carrier service providers, responding to the global pandemic is putting significant strain on network operations teams tasked with managing the network in crisis. As new problems arise, the increasing workload and inevitable shift to remote work is creating significant knowledge and collaboration gaps.
Overburdened and inexperienced personnel will rely on the following.
- Quick detection of current and imminent service issues and hotspots
- Easy identification of areas of degraded performance
- Step-by-step resolution guidance