Fortify Your Team With Just-in-Time Expertise and Guidance

The Opportunity
The Details
The Results

Business Continuity

At NETSCOUT we view our customer relationships as long-term partnerships. We are here to help in this rapidly changing environment.

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The Opportunity

For carrier service providers, responding to the global pandemic is putting significant strain on network operations teams tasked with managing the network in crisis. As new problems arise, the increasing workload and inevitable shift to remote work is creating significant knowledge and collaboration gaps.

Overburdened and inexperienced personnel will rely on the following.

Quick detection of current and imminent service issues and hotspots
Easy identification of areas of degraded performance
Step-by-step resolution guidance

The Details

Engagement with nGenius® Visibility as a Service (nVaaS) program empowers carrier service provider teams with just-in-time assistance for pandemic response.

Create custom reports (customer experience and executive-level) to monitor network health during periods of uncertainty.
Monitor real-time dashboards and alarms for essential partners, customers, elements, applications, and services.
Access industry best practices for individual user troubleshooting.
Implement training on client issues and workflows