International Carrier Battles to Maintain Market Position

The Opportunity
The Details
The Results

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To learn more about NETSCOUT’s InfiniStreamNG software probe platform and nGenius Business Analytics solution.

The Opportunity

Leading as the number one Carrier Service Provider (CSP) in quality for five years is no trivial accomplishment in an extremely competitive region. With a series of national outages threatening their number one position and customer loyalty, one CSP was in a race against time to prove its position, protect brand reputation, and keep loyal customers. With dispersed global teams of decision makers, millions of euros at stake, and a race against time – will this CSP keep its number one status for the sixth year in a row?

The Details

Virtual Platform – this CSP decided that the most effective path forward was to expand the existing platform to provide internal teams (e.g. Customer Care, NetOps, Marketing, and Tech Support) with the ability to contextualize data. NETSCOUT®’s solution offered an all-inclusive affordable approach using Smart Data with InfiniStreamNG™ and nGenius® Business Analytics. The InfiniStreamNG™ platform with its software-based architecture provided the required scalability and visibility to readily expand.

Visibility – Deploying the InfiniStreamNG delivered deep insights into end-to-end network traffic and increased infrastructure performance by 25% while lowering total cost of ownership (TCO).

NETSCOUT’s nGenius Business Analytics solution also steered Big Data contextual analysis across the business, using the same data sets to provide deeper insights in support of customer experience management (CEM).