The Opportunity
With the global pandemic changing the profitability landscape, carrier service providers need to adapt in order to serve consumer and business customers effectively.
- Manage declines in consumer spending: A record-breaking rise in unemployment could drive subscribers to consider lower service plans or prepaid options, resulting in lower Average Revenue Per User (ARPU).
- Weather a tumultuous businesses environment: For some companies, increasing voice and conferencing traffic will utilize excess network capacity, while other business will downsize or close.
