Voice of the Customer
Success of Digital Transformation
Gain Speed and Agility in the Digital Economy with Smarter Data and Superior Analytics
Today’s leading businesses are increasing their market share by accelerating the speed of their service deployment pipeline. An independent research firm asks your peers if nGeniusONE is having an impact on their day to day operations and their bottom line. Read what they say below.
Industry Tech Facts
Health Care
NETSCOUT a Tour de Force for Digital Transformation
Comprehensive Health Management navigates through Digital Transformation challenges with NETSCOUT solutions:
- Automatic discovery of service-delivery components and visualization of all interdependencies
- Understanding current capacity utilization and estimate future needs based on past trends
- Quickly identifying the root cause of service performance problems and anomalous behavior throughout the service delivery infrastructure
Source: Oscar Galdona, IT Architect, Comprehensive Health Management
A Network Administrator of a large health care organization says:
NETSCOUT nGeniusONE is the best-of-breed solution and has a cohesive vision of the future for performance monitoring and end-to-end service triage.
Source: Network Administrator, Non Profit
An IT Manager of a large enterprise health care company recommends NETSCOUT nGeniusONE because:
The breadth, depth, and granularity of the proactive monitoring available within the NETSCOUT nGeniusONE Service Assurance platform is second to none.
Source: IT Manager, Large Enterprise Health Care Company
Large Enterprise Health Care Company
NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.
NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.
Challenges
The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:
- Utilized the following NETSCOUT solution features:
- Understand current capacity utilization and estimate future needs based on past trends
- Quickly identify the root cause of service performance problems and anomalous behavior
Use Case
The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:
- Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
- Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
- CA
- HP
Results
The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:
- Confirms the following:
- NETSCOUT helps measure and manage current IT infrastructure and services
- NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
- NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
- Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
- nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
- nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): better
- nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: better
- nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: better
- Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
- Reduced business risk: 50-79%
- Improved service performance: 50-79%
- Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
- Improved customer experience: 6-12 months
- Operational efficiencies: 6-12 months
- Support for new business models: 6-12 months
- Increased collaboration: 6-12 months
Source: Independent survey of a Large Enterprise Health Care Company
Financial Services
Accelerating Digital Transformation
90% of surveyed Banking, Financial Services, and Insurance customers strongly agree or agree that NETSCOUT helps to confidently navigate through changes for one or more of the following innovative technologies or transformation accelerators: Cloud, Unified Communications, Security, and IoT.
Source: Independent survey users of NETSCOUT nGeniusONE Platform
Large Financial Services Company Accelerates Digital Transformation with NETSCOUT
nGeniusONE reduced business risk by 80-100%.
nGeniusONE improved service performance by 80-100%.
Source: IT Specialist, Large Enterprise Financial Services Company
Visa had a payback period of 0-3 months in increased collaboration and operational efficiencies when using NETSCOUT solutions.
Source: Robert Ferguson, IT Director, Visa International
Network Engineer Explains “nGeniusONE is Priceless and Far More Advanced” for Service Assurance
Fidelity Investments says NETSCOUT for Cloud is “Best in Class” when compared to alternative solutions.
Source: Ernie Yumul, Engineer, Fidelity Investments
Fortune 500 Financial Services Company
NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.
NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.
Challenges
The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:
- Utilized the following NETSCOUT solution features:
- Understand current capacity utilization and estimate future needs based on past trends
- Gain a situational awareness through service-centric dashboards and a top-down approach
- Contextual analysis for applications and digital services
- Quickly identify the root cause of service performance problems and anomalous behavior
Use Case
The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:
- Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
- Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
- CA
- Splunk
- Riverbed
- SolarWinds
- Gigamon
- HP
Results
The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:
- Strongly confirms the following:
- NETSCOUT helps measure and manage current IT infrastructure and services
- NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
- NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
- Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
- nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
- nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
- nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
- nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
- nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
- Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
- Reduced business risk: 50-79%
- Improved service performance: 50-79%
- Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
- Improved customer experience: 3-6 months
- Operational efficiencies: 3-6 months
- Support for new business models: 3-6 months
Source: Independent survey of a Large Enterprise Financial Services Company
Public Sector
NETSCOUT Key to Shared Services Canada’s Digital Transformation Initiatives
Shared Services Canada harnesses IP intelligence for contextual analysis of applications and digital services and to quickly identify the root cause of service performance problems and anomalous behavior.
Source: E. Mundle, Senior Network Analyst, Shared Services Canada
Smart City Smarter with NETSCOUT
The City of Los Angeles rates nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core, and cloud) as “Best in Class” for helping to solve service performance problems in their IT infrastructure.
Source: Arleen Ancheta, Network Administrator, City of Los Angeles
NETSCOUT Helps Protect U.S. Borders
The US Department of Homeland Security – Customs & Border Protection agency strongly agrees that NETSCOUT helps them measure and manage current IT infrastructure and services.
Source: Joe Peaks, Engineer, US Department of Homeland Security - Customs & Border Protection
US Department Of Homeland Security- Customs & Border Protection
NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.
NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.
Challenges
The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:
- Utilized the following NETSCOUT solution features:
- Automatic discovery of service-delivery components and visualization of all interdependencies
- Gain a situational awareness through service-centric dashboards and a top-down approach
- Quickly identify the root cause of service performance problems and anomalous behavior
Use Case
The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:
- Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
- Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
- CA
- Splunk
- Riverbed
- SolarWinds
- Extrahop
- Gigamon
- AppDynamics
- NetQoS
- NetWitness
Results
The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:
- Rated the following statement as:
- NETSCOUT helps measure and manage current IT infrastructure and services
- NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
- NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
- Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
- nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
- nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
- nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
- nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
- nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
- Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
- Reduced business risk: 10-24%
- Improved service performance: 80-100%
- Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
- Improved customer experience: 0-3 months
- Operational efficiencies: 0-3 months
- Support for new business models: 3-6 months
- Increased collaboration: 3-6 months
Source: Joe Peaks, Engineer, US Department of Homeland Security - Customs & Border Protection
Transportation
Fortune 500 Transportation Company on the Fast Track with Digital Transformation
A large transportation services company agrees that the approach most effective for assuring Digital Transformation initiatives is continuous monitoring and real-time analytics of data flowing over the network.
Source: IT Professional, Fortune 500 Transportation Services Company
Fortune 500 Transportation Company Accelerates Digital Transformation
A Fortune 500 transportation services company had a payback period of only 0-3 months in improved customer experience, operational efficiencies, and support for new business models using NETSCOUT solutions.
Source: IT Professional, Fortune 500 Transportation Services Company
NETSCOUT Helps Norfolk Southern Keep Trains Safe and Moving
Norfolk Southern Corporation strongly agrees that NETSCOUT helps to confidently navigate through digital transformation changes that include cloud, Unified Communications, security, and IoT.
Source: Jami Shinall, Engineer, Norfolk Southern Corporation
Norfolk Southern
NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.
NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.
Challenges
The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:
- Utilized the following NETSCOUT solution features:
- Understand current capacity utilization and estimate future needs based on past trends
- Gain a situational awareness through service-centric dashboards and a top-down approach
- Contextual analysis for applications and digital services
- Quickly identify the root cause of service performance problems and anomalous behavior
Use Case
The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:
- Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
- Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
- SolarWinds
- Gigamon
- Network Instruments
Results
The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:
- Strongly confirms the following:
- NETSCOUT helps measure and manage current IT infrastructure and services
- NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
- NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
- Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
- nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
- nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
- nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
- nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
- nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
- Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
- Reduced business risk: 50-79%
- Improved service performance: 80-100%
- Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
- Improved customer experience: 12-18 months
- Operational efficiencies: 12-18 months
- Support for new business models: 12-18 months
- Increased collaboration: 12-18 months
Source: Jami Shinall, Engineer, Norfolk Southern Corporation